DELIVERY - UK
OUR DELIVERY PROMISE
We value your custom and we want you to enjoy shopping with Blank Expression, no matter where you are located. You can expect from us.
- Place your order before 3.30pm GMT Monday to Friday and we will ship the same day
- Your order protected by quality packaging
- Tracking information by email when the order is shipped
- Signed for delivery by a recognised global courier
- Our service team available to help with any query you may have
ENGLAND, WALES, SCOTLAND and NI
Our UK delivery partner DPD is leading the way in service. When your order is despatched you will receive a tracking email. On the morning of delivery, you will also receive an email detailing a one hour window during which your driver will arrive. DPD also offer Saturday and Sunday delivery options.
£6.50 DPD Next Working Day Priority Service
Please note that orders shipped on a Friday will be delivered the following Monday. If you require a weekend delivery please select at checkout.
£15 DPD Weekend Priority Service (Saturday and Sunday)
Select Weekend delivery at checkout. Please note orders placed over the weekend will be shipped the following Monday for delivery Tuesday.
For Channel Island orders, we can only deliver with Royal Mail. We use the Special Delivery service which offers a fully tracked service and delivery the following day requiring a signature. Saturday delivery is also available. Unfortunately orders sent by Royal Mail will not receive tracking upon shipping unless requested.
OUR RETURN PROMISE
We understand shopping online is different to actually trying a product in store. Therefore we hope to make our returns process as straight forward as possible.
- We will process your return within 3 days of receiving it
- Our service team will acknowledge receipt of your return and the action taken
- The Blank Expression customer service team are available to help with any query
RETURNING AN ITEM
If you need to return a product purchased from us, you can return it within 14 days of receiving your order, providing it is in original, resalable condition with tags. Once received you will be entitled to a refund or store credit.
You should receive a returns form with you order paperwork. If you require a returns form, please contact us with your order number at firstname.lastname@example.org
Please return to the following address:
Blank Expression Returns
Shires Bridge Mill
There is no charge to exchange items for a different size, however all exchanges are based on stock availability.
Please let us know as soon as possible if you would like to exchange an item so we can hold the replacement for you. Email or by calling us is the best method.
We will refund the payment method used for the original purchase. We aim to process refunds on the day we receive the product subject to satisfactory condition. Your refund will not include the postage paid during the original transaction.
If your item is returned for store credit, this will be applied to your account. When you are signed in, it will be available at checkout to pay with.
If you find a product valued less than your store credit, your balance will be adjusted for future purchases. If you find a product valued more than your store credit, you will be able to top up the payment with your chosen method.
FAULTY ITEM / INCORRECT ITEM
If you feel the item you have received is at fault or incorrect, please contact us by email and we will handle your case individually.
RETURNS TERMS AND CONDITIONS:
Please ensure the goods are well packaged and protected so as not to be damaged during the return journey.
All Items must be in original, resalable condition complete with tags.
If the item appears worn, washed or not in original condition, we will not be able to accept your return. The product will be returned to you with no further action taken.
If returning footwear, please ensure the original box is protected with an outer packaging layer.
Any items lost or damaged in transit are the responsibility of the customer
Blank Expression is not responsible for any return custom charges. These may be deducted from your refund. Please contact us for assistance if required.
If you are returning an item from outside the EU and using a Postal Service, you will be required to attach a CN23 customs Declaration Form. This is to ensure no import fee’s are charged to us when we receive your returned goods.
Download the CN23 form here
It is very important when completing this form that you select “Returned Goods” in the Category of Item section (10).
If you need help completing this form correctly, please contact us.
International customers who use FedEx to return goods may not be aware that FedEx charge the recipient (Blank Expression) a £21 Returned Goods Fee. If we receive returns from outside the EU delivered by FedEx we will deduct the Returned Goods Fee from your refund. If your return is for an exchange we will request £21 by Paypal before we can process the exchange.
Please return to the following address:Blank Expression Returns
Shires Bridge Mill